Shopping Guide

Please read and understand the shopping guide before ordering. And we assumed that the customers agreed with the terms and conditions before placing order.
Thank you for your cooperation for the smooth shopping. We only accept orders from the QutieLand Website or by email order.

Order method – In stock / Order to make purchase

STEP-1
Please order from our shopping cart. Fill in your correct information such as the email address & shipping details.

STEP-2
You will receive a confirmation email from QutieLand web shop. Our stock situation will be shown in the message. If the order is applicable, Paypal invoice including postage charge in full amount will be sent. Please pay when you receive the Paypal invoice.

STEP-3
As soon as your payment is confirmed, your purchase will be start on process / schedule on delivery. As soon as your purchase is ready, your parcel will be shipped to your shipping address. A notify email with shipping track number will be sent.

For special order, please make the order by email.

Shoes Reservation

For shoes reservation, non-refundable deposit will be ask. In order to minimise the process time, please pay the deposit by the paypal button on our page first., then fill in the order form email to us.
Our Email: qcuteqcuteqcuteq@gmail.com

Confirmation email will send to you shortly after the deposit has been paid. For the final balance, you will receive the invoice before the shoes release. Invoice must been paid within 1 month from the send out date, otherwise the order will be cancel and the deposit will not refund.

Payment Method

PayPal – Major payment method
Australia Local Bank Deposit – only available for Australian
Western Union – For overseas buyers without Paypal

For paying by Local Bank deposit & Western Union, please email request for the details.

Pricing

All of the price are marked at Hong Kong Dollars (HKD). Any money send by PayPal to us got to follow this currency.
The prices are displayed in USD, Euro, GBP, AUD, CAD, and CZK . However the prices shown in these currency are approximations that are set by the estimate exchange rate.

Delivery

We deliver worldwide, covering around 130 countries and regions. All items will be delivered by International Express Mail service(EMS). If your country is not covered by EMS, we’ll intend to use other trackable courier service such as TNT, DHL etc. Shipping Period depends on the location of countries, generally takes 7-14 days to arrive.

Shipping Rate

For the countries which are not in the list,such as Netherlands, Chile, Croatia,Slovakia...etc., please email us to confirm the postage fee.
The shipping charge in this shop according by the Courier company are subject to change without prior notice.

Custom, Duties, Tax

QutieLand will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.

Refund & Exchange

Please choose your items carefully before placing order.
We do not take responsibility for Refund & Exchange due to the following reasons:
1) fix size garment does not fit as expected (too small/too big)
2) do not like overall look of item (cutting/material/colour etc)
3) damages during transportation
4) damages after washing. Most Lolita garments, especially those with print and embroidery would prefer dry clean or other special care.

Please check all the information and choose carefully before you place the order.

We would only take the responsibility for the following reasons:
1) different item (model/color/fix size) from the one purchased is received
2) item is damaged/defective due to manufacturer’s fault
Claim must be filed within 7 days from the time order is received. Evidence must be provided (e.g. Picture of the items) when file a claim.
3) after we offered the options to resolve the issue on the order, please accept or respond that within 30 days. If we didn not hear the respond from the customer after that period (30 days), the offer will be closed and would not valid anymore.
4) in case the customers not satisfy with the product (in certain situation) after received, and after agreement with us to return the product. The postage fee got to be responsible by the customer unless further discussion with us.

If there are any issues after received the items (especially tailormake products), we would try out best find the best way to resolve it.

Shoes Size Chart